Overview
This SMS Communications Privacy Policy describes how Lemcoe Precision, LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you opt in to receive text message (SMS) notifications regarding your service orders.
Information we collect
When you consent to receive SMS notifications, we collect and store:
- Your mobile phone number
- Your name
- Service order / work order information
- Date and time of consent
- Equipment details related to your service
How we use your information
We use your mobile phone number and associated information solely to:
- Send you status updates about your service order
- Notify you when your equipment is ready for pickup
- Communicate important information related to your specific service request
- Respond to any questions you may ask via SMS regarding your service
Consent and opt-in
Explicit consent required. By providing your mobile phone number and giving verbal consent in person at our facility, you explicitly agree to receive automated SMS notifications from Lemcoe Precision, LLC regarding your service order.
What you’re consenting to:
- Message frequency varies based on your service order status (typically 1–3 messages per service)
- Message and data rates may apply based on your mobile carrier plan
- Carriers are not liable for delayed or undelivered messages
Your rights and choices
Opt out / unsubscribe. You may opt out of SMS notifications at any time by:
- Texting “STOP” to any message you receive from us
- Calling us at (877) 536-2637
- Visiting our location:125 Mansell Place
Unit 204
Roswell, GA 30076 - Emailing us at ffl@lemcoe.com
After opting out, you will receive one final confirmation message, then no further messages unless you opt in again for a future service.
Help. For assistance, text “HELP” to any message or contact us at (877) 536-2637.
Data security and retention
Security measures. We implement industry-standard security measures to protect your personal information, including:
- Encrypted data transmission
- Secure storage systems
- Limited employee access to customer phone numbers
- Regular security audits
Data retention.
- We retain your mobile phone number and consent records only as long as necessary to fulfill the service order
- Once your service is complete and final notification is sent, your information is retained for 30 days then deleted unless required by law
- You may request deletion of your information at any time by contacting us
Third-party service providers
We use Twilio as our SMS service provider. Your mobile phone number is shared with Twilio solely for the purpose of delivering SMS notifications. Twilio’s use of your information is governed by their privacy policy, available at twilio.com/legal/privacy.
We do not sell, rent, or share your mobile phone number with any other third parties for marketing purposes.
Compliance
This SMS program complies with:
- Telephone Consumer Protection Act (TCPA)
- Cellular Telecommunications Industry Association (CTIA) guidelines
- Twilio A2P 10DLC requirements
- Mobile carrier messaging policies
Supported carriers
Our SMS service is available on major carriers including AT&T, T-Mobile, Verizon, Sprint, and other participating carriers. Service availability and message delivery may vary by carrier.
Age restrictions
You must be 21 years of age or older to consent to receive SMS notifications. By providing your mobile phone number, you confirm you are at least 21 years old.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy at our facility and on our website. Your continued participation in the SMS program after changes indicates acceptance of the updated policy.
Acknowledgment
By providing your mobile phone number and verbal consent at our facility, you acknowledge that you have read, understood, and agree to this SMS Communications Privacy Policy. See also our SMS service notification terms and conditions.